Company: Rokland LLC
Location: Gainesville, Florida (On-site)
Pay: $16–$17 per hour
Schedule: Full-time, weekday daytime hours (no overnight shifts)
Rokland is looking for a friendly, patient, and curious Technical Support Associate to help customers set up and troubleshoot wireless communication devices, primarily Meshtastic radios and related networking equipment.
This is not a corporate call center job — our customers are hobbyists, farmers, emergency preparedness users, off-grid campers, and engineers. Many conversations are problem-solving oriented, and you’ll regularly learn new technology.
You don’t need to be an RF expert — but you must enjoy figuring things out and helping people. Training provided but some experience in technology a plus.
Answer customer questions via live chat, email, and phone
Help customers set up devices, firmware, and mobile apps
Troubleshoot connectivity, pairing, GPS, and range issues
Read logs and screenshots to diagnose problems
Write clear step-by-step instructions customers can follow
Document recurring issues and solutions
Escalate unusual cases to engineering staff
Occasionally test devices on the bench to reproduce issues
Typical questions:
“Why can’t my nodes see each other?”
“What antenna do I need for range?”
“How do I update firmware?”
“Why won’t my phone connect over Bluetooth?”
Strong written communication (clear, structured replies)
Comfortable speaking on the phone with customers
Basic computer troubleshooting ability
Ability to learn technical topics quickly
Patience and professionalism with frustrated users
Attention to detail
We will train you — but these help:
Electronics, radios, or ham radio interest
Arduino / Raspberry Pi / maker projects
Networking basics (Wi-Fi, Bluetooth, IP concepts)
Linux familiarity
Experience in technical support or retail tech sales
You enjoy solving puzzles
You can explain complicated things simply
You stay calm when customers are confused
You are curious enough to research before answering
You care about getting the correct answer, not the fast one
Wireless radio fundamentals (LoRa)
Embedded devices and firmware
Bluetooth and mobile connectivity
Real-world networking troubleshooting
Customer communication skills valued in engineering roles
This job is ideal for someone interested in moving toward IT, engineering, or technical product roles.
Paid training
Consistent weekday hours
Relaxed, small-team environment (not a call center)
Hands-on experience with modern wireless tech
Opportunity for advancement into product or QA roles
Company: Rokland LLC
Location: Gainesville, Florida (On site or hybrid preferred, Remote considered for strong candidates)
Salary: $55,000 – $75,000 base + royalties and performance incentives + growth path
Rokland builds and distributes wireless and IoT hardware used by engineers, emergency responders, outdoor operators, and off-grid communities.
We specialize in Meshtastic mesh networking hardware, LoRa radio systems, sensors, and embedded devices that allow communication where cellular and internet don’t exist.
We are not a corporate bureaucracy — though we've been around 20+ years, we have a startup vibe and are a fast-moving engineering-driven company.
You will work on the design of real hardware — not theoretical projects. Your work will become production devices used globally.
Design PCBs for LoRa, GPS, sensors, power, and embedded devices
Work with ESP32, nRF52, RP2040, and similar microcontrollers
Implement RF layout for sub-GHz radios (433/868/915 MHz)
Design battery and power circuits (Li-ion, LiFePO4, charging, protection)
Create schematics and layouts (KiCad or Altium preferred)
Prototype, test, and debug hardware
Work with firmware team to support Meshtastic integration
Prepare designs for manufacturing (BOM, DFM, assembly files)
Interface with overseas manufacturers and revise boards based on feedback
Portable encrypted off-grid radios
RF repeater infrastructure
Environmental sensor platforms
Emergency communication devices
Some PCB design experience or willingness to learn
Understanding of electronics fundamentals
Ability to debug hardware with a multimeter
Basic soldering and rework skills (training provided)
Willingness to learn RF layout best practices
RF design experience
LoRa or wireless protocol familiarity
KiCad or Altium experience
Embedded firmware basics (C/C++)
Battery charging & power management
Linux / serial debugging
3D printing or enclosure design interest
We care far more about what you’ve built than your degree.
Show us:
GitHub projects
Hobby boards
Ham radio projects
Repairs